Qastio

Support & Complaints

Need help with an order, refund, account issue or have a complaint about a restaurant on the platform? Contact us — we respond on business days.

Contact

Email: ceo@inotium.com
Hours: Monday – Friday, 09:00 – 18:00 CET
Address: CHATROOM DOO BEOGRAD, Vojvode Stepe 79, 11000 Belgrade, Voždovac, Republic of Serbia

What to include in your message

Order number or restaurant name (if applicable)
Email or phone used on the account
Short description of the issue
Screenshots of receipts / errors if you have them

Related documents

Complaints, Returns and Moderation Policy — full rules for complaints, refunds and content moderation.
Platform Terms — roles of the platform and the restaurant.
Privacy Policy — your data rights.

Note about responsibility. The restaurant is responsible for the preparation, quality, allergens, prices, fiscal receipts and food quality of orders placed via Qastio. The platform technically transmits orders and provides the interface. For complaints about food quality, please first contact the restaurant directly; if unresolved, write to us with order details.